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Our experienced support team has strong knowledge of all products, known issues and workarounds ensuring the quickest time to resolve your issues.As you scale and experience growth in your Atlassian products, there will always be a support option for you. View suggestions and bugs. This option gives you global coverage, unlimited tickets and much more. Der Preis wird geringer, je mehr Benutzer du hinzufügst. View system status. Three named contacts must be identified to open tickets that automatically route to the Premier Support team.
7 Premier Support Named Contacts - Premier connects our top tier engineers with the customer and in order to ensure the best outcomes we limited the number of individuals within an account per $39,500 to three named contacts. Atlassian Support Services . As part of our onboarding processes Premier Support customers will receive local regional phone numbers that will connect them directly to an engineer. Atlassian’s Premier Support team is your dedicated resource for global support and priority escalation. "Wir haben uns für Atlassian Cloud Premium entschieden, um unsere Organisation bei der weiteren Skalierung in der Cloud zu unterstützen und so die Kosten für den Administrationsaufwand zu senken."Ja. Weekends start from 5pm US Pacific timezone (UTC-8 & UTC-7 DST) until Monday 10am Australian Eastern timezone (UTC+10 & UTC+11 DST). It's completely unlimited.30 minute response times to all business-critical tickets, and as soon as 2 hours for non-critical questions.You can adopt best practice from the get-go to really get the most out of your investment.Get your administrative needs covered.
Different levels of access to dedicated team of Senior Support Engineers, providing flexible coverage for your mission-critical Atlassian applications. During a health check our team will look for known issues with configurations, compatibility, driver versions, performance conditions, memory settings, and other improvements. Für bestehende Benutzer erstreckt sich die Laufzeit der kostenlosen Testversion über den aktuellen und den nächsten Abrechnungszeitraum. Weekend coverage includes assistance with scheduled outages, maintenance work, and upgrades to help your teams ensure system readiness. Sensible, erfolgskritische Anwendungen erfordern jedoch Unterstützung im Eilverfahren. Find existing feature suggestions and bug reports. 6 Select and Premier Support - Includes all Atlassian server products. Bitbucket Server, Bamboo, Crucible, and Fisheye are limited to only L1 issues across weekends. All of your tools covered all of the time.There's no limitation to the amount of support tickets your 3 named contacts can create. Jira Align Premier Support must be contracted separately.Level 1: Production application down or major malfunction affecting business and high number of staffLevel 2: Serious degradation of application performance or functionalityLevel 3: Application issue that has a moderate impact to the businessLevel 4: Issue or question with limited business impactFor community-based development support, please post these questions on or seek out our professional services through the Please see the Eligibility section below on this page for additional details.Standard Support engineers are online over the weekend to ensure coverage whenever your business requires it.
Note: If Premier Support Senior engineers specifically are required for weekend coverage outside of the regular hours (24 x 5) of availability, time can be scheduled with the Premier Support engineers in advance for planned upgrades, maintenance and other weekend tasks based on schedule and availability. In addition to our TAM program, Atlassian has 30+ authorized Enterprise Partners around the globe dedicated to providing custom onsite solutions and services, such as deployments, customizations and integrations specific to your needs. Choose the right service level and cost for your organization so you can make the most out of your implementation.When issues arise in your Atlassian applications, response time matters. View system status. Find existing feature suggestions and bug reports. Der 24/7-Support ist für Atlassian selbstverständlich. These cookies will be stored in your browser only with your consent. Comprehensive and unlimited support for Atlassian tools with Atlassian Premier Support. Find features to customize your products .
Find answers, support, and inspiration from other Atlassian users. With the Annual Upgrade Package you’ll get 24 hours of consultancy time, ensuring updates are timely and down time is kept to a minimum.Assurance guaranteed.
Extent and breadth of experience Direct access to our support engineers provides high quality coverage for all issues. A lot of Atlassian team members monitor these posts.
Phone support is available 24 x 7, however, for issue response and resolution Weekend Coverage conditions still apply.There are three requirements for Premier Support eligibility: All prices listed in USD. There are no other restrictions as to how many other users can be copied and participate on tickets, the only condition that the creation be by one of the named contacts. Technical Account Managers (TAMs) Experienced solutions advisors from Atlassian who partner with customers to shape successful outcomes. Bundled with Atlassian Access product license *Applies to Atlassian Access issues only “With Premier Support, we like that we receive a timely response and have assigned representatives. Choose the right service level and cost for your organization so you can make the most out of …
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